Privacy Policy
Last updated: November 1, 2026
Who we are
XM Media ("we", "us") builds websites and online tools for businesses. This policy explains what information we collect through xmmedialaunch.cheap, our chat assistant and our client portal, and how we use it.
Contact: [email protected] · WhatsApp +1 646 450 6216 · 1209 Mountain Road Pl NE, #13346, Albuquerque, NM 87110, USA.
Information we collect
Information you give us: your name, business name, email, phone or WhatsApp number, preferred contact method and time, and anything you write to us in the chat assistant, by email or by WhatsApp.
Client portal accounts: your email address, sign-in codes, your plan, project updates and any change requests you submit.
Business contact information: when we reach out to businesses about our services, we use publicly listed business details such as the business name, phone number and address, and an email address if the business publishes one.
Technical information: our hosting provider processes standard data such as your IP address, browser type and the pages you request, to deliver the site and protect it from abuse. We do not use advertising cookies or tracking pixels.
How we use it
To answer your questions, prepare quotes and mockups, and contact you in the way you asked.
To deliver and support the services you buy, including the client portal and project updates.
To send occasional emails about our services to businesses. Every such email says who we are and how to opt out.
To keep our website and systems secure and working properly.
Our chat assistant
Our chat assistant uses artificial intelligence to answer questions. Messages you type are processed by our hosting provider's AI service to generate replies. Don't share sensitive information such as card numbers or passwords in the chat; the assistant blocks card numbers it detects.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, under their own privacy and security terms: Cloudflare (website hosting and the AI chat service), Supabase (client portal accounts and data), Zoho (email) and, when you choose to message us there, WhatsApp.
We may also disclose information if the law requires it or to protect our rights and the safety of others.
How long we keep it
We keep enquiry and client information for as long as we have a business relationship with you and for a reasonable period afterwards for records and legal obligations. You can ask us to delete it at any time (see below).
Your choices and rights
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. If you received an email from us, replying "unsubscribe" removes you from future emails.
Depending on where you live, you may have additional rights under local law (for example in California or the European Union). We will respond to requests within the time those laws require.
Security
We use encrypted connections (HTTPS), access controls and reputable providers to protect your information. No system is completely secure, so we can't guarantee absolute security.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.